FAQ

What is Hellotxt?

Hellotxt is your personal social networker, and a smartphone app designed to help manage your life online via iPhone, iPod Touch, iPad or Android. Stay in touch with all your contacts across all your social networks, and send all sorts of updates, from simple text to pics and videos - you can even draw one freehand! Hellotxt covers 50+ social networks and web services, including personal blogs like Tumblr, all neatly managed through one interface. So whether you just want an easy way to make Twitter and Facebook updates at once, or keep all your network feeds and messages together in one place, Hellotxt is designed to make your online life easier to manage. For more information on the company and philosophy, visit About Us.

How do I use it?

After you sign up online, or download one of our mobile apps, you can use Hellotxt as a dashboard to manage your digital life. Start by selecting some of the social networks and services which you update frequently, with text, photos, or even video. You will be asked to input your info for each network, and in some cases, the site will require an application installation to validate (such as Facebook and Twitter). Of course, you aren't always at your computer, and this is the real beauty of Hellotxt. For more info on updating by email, or via our iPhone,iPad, or Android applications see the sections below.

Tags  

Tags tell HelloTxt which updates go where. When creating a Tag, you choose a word or a phrase that is easy for you to remember, in order to update only a selection of services. For example: by clicking Tag and then the text "add one" you are given a text field with a list of the services configured underneath. If the social networks you use for work are Facebook and LinkedIn, mainly, you could enter the word "work", and check off Facebook and LinkedIn below it, then click Save. Now from the Dashboard, you can quickly switch back and forth from posting to all networks, or just the Tag "work" -- for just Facebook and LinkedIn.

From mobile, you can send an email with "#work" and then the update text in the body to post to work feeds. Note: the "#work" is not posted as text in your update. You can create as many Tags as you need, and continue to access them in your email body with hash (#) then the word you choose. If your post happens to include a Twitter hashtag as the subject matter (e.g. #twilight) don't worry, it will post unaffected.

Posting by mobile

The same great features of Hellotxt web can be accessed anytime on your mobile via our applications for Apple iPhone/iPad and Android. For enhanced posting features, like location sharing, post by place of interest, and doodling (where you can draw your status update), check out our iPhone/iPad app.

Is Hellotxt available for Android ... iPhone?

Yes, not to mention the iPad version (did we mention that already? :-) ) coming soon! You can download the Android app now from Android App Store or learn more here. iPhone users, the iPhone app can be downloaded from the Apple App Store here.

Reading and merging friend feeds

You can now set your feed up as a consolidated one to view posts from multiple friends on multiple networks: Facebook, Twitter, LinkedIn, Buzz. We are working on adding more networks all the time, and your Feed will become even better and easier to use.

Can I add multiple Twitter accounts? How about Facebook Pages?

Yes and yes. The configuration process is the same for multiple Twitter accounts or multiple Pages within Facebook.

How do I delete a social network or service?

On your Dashboard click Networks then Remove. Your services will be displayed with the option to delete at the right.

I forgot my password

Go to the Login page, and click on "Have you lost your password?" Enter the email address you used to sign up, you will receive an email with a password to be used to login. Once logged in go to Settings and change your password by clicking on "Edit Password".

Resetting email gateway

Your unique email address (email gateway) should be kept confidential, in the unlikely event that someone else learns it and starts posting as you, simply login, click Email from the Dashboard, and click the option to reset beneath your old email address.

URL shortening

When you paste a URL into your status box, Hellotxt will automatically create a shortened link for your social network profiles and services once you hit send. The character counter displays your word count based on the shortened URL. I want to use another link shortening service No problem, by inserting (*) before the URL you are sharing, you can send a full length URL, or a shortened version from another service, such as Bit.ly

Email/MMS tips

When you post an update by email (either from a mobile device or mail client like Gmail) or send an MMS, HelloTxt posts the text in the body of the email, and hosts any multimedia that is attached for your friends to view. You can attach audio, video, or pictures, as long as the multimedia is no larger than 10Mb. Here are more tips for controlling email updates:
  • Begin your email with a #Tag and Hellotxt posts to the services you selected for that Tag.
  • If you are posting to WordPress you can split the subject from the content of the post with .. (e.g. title..content)
  • To keep email signatures out, end your update with -- (e.g. posting this -- not posting this )

How can I help Hellotxt?

Here at Hellotxt we do our best to keep everything running smoothly, however, should you encounter a problem, we appreciate your help by submitting a brief description as well as your Hellotxt username to product.hellotxt@buongiorno.com . We also keep a community resource page available at http://getsatisfaction.com/hellotxt

Twitter™ and Twitter Logo, Tumblr™ and Tumblr Logo, Meemi™ and Meemi Logo, Beemood™ and Beemood Logo, GoZub™ and GoZub Logo, Frazr™ and Frazr Logo, Numpa™ and Numpa Logo, Facebook™ and Facebook Logo, Plaxo™ and Plaxo Logo, Plurk™ and Plurk Logo are trademarks, trade names property of their respective holders.